Troubleshooting Instagram Account Connection Issues

Step 1: Check if your Facebook Page is added to a Business Portfolio

• Go to business.facebook.com and log in with the account that manages your Facebook Page.
• Make sure a Business Portfolio (Business Manager/Business Account) is already set up.
• If you don’t have one, create a new Business Portfolio.
• Add your Facebook Page to the Business Portfolio.

Step 2: Confirm your Instagram Account is a Professional Account

• Open the Instagram app and go to Settings → Account → Account type.
• Ensure that your account is set to Professional (Business or Creator).
• If it’s still a personal account, switch it to a Professional account.

Step 3: Link Instagram to Your Facebook Page (from Instagram app)

• Open the Instagram app and go to your profile.
• Tap Edit Profile.
• Under Profile Information, select Page.
• Choose Create or Connect Page.
• Select Connect Existing Page and pick your Facebook Page from the list.

Step 4: Verify Admin Access

• Check that you have the Admin role on both the Facebook Page and Business Portfolio.
• If you only have Editor or partial access, the Instagram account may not appear.
• Ask the Page owner to give you full Admin access if needed.

Step 5: Connect Instagram Again to the MediaKit

• Once the above steps are complete, go back to the Pillar MediaKit
• Connect Instagram again. Your Instagram profile should appear in the connecting modal.